1

   Ensure your computer is running at least Windows 7 and has all the critical and important Windows Updates installed. (For Windows 7 users, ensure the RDP 8 update in installed - Click here If you're running on an older operating system, an upgrade is recommended. However it is still possible to access the Net-Working Cloud but some additional steps will be required prior to logging into the web portal. Please ask for further details.)

2

   Open a web-browser (works best with Internet Explorer, but any will work) and navigate to the Net-Working portal provided in your welcome email: https://[COMPANY-NAME].net-working.co.uk (e.g: https://demo.net-working.co.uk)

3

   On first access, there's a number of 1-off tasks that will make it easier and quicker to login and launch applications in future:

• a. If prompted to install the "Microsoft Remote Desktop Services We Access Control", choose "Allow":
• b. if you're using a private computer, we recommend adding the site to your "Trusted Sites" zone: Click the settings cog in the top right of the browser (if you can't see it, you may have a TOOLS menu instead) and choose Internet Options:
  
  You can also get to the Internet Options from Control Panel | Internet Options:
• c. Select the SECURITY tab, then TRUSTED SITES and click the SITES button:
• d. Verify the website to be added is correct, and click ADD:
  then click CLOSE and OK.
• e. Finally, select the option "This is a private computer":

Logging in

On the Net-Working Cloud web-portal: https://[COMPANY NAME].net-working.co.uk/rdweb:

4

   Enter your username and password as provided in your welcome email and click "Sign In". (If prompted "Would you like to store your password...", we recommend clicking YES:}

5

   The portal should now display the applications assigned to your account. Click once to launch an application. (If prompted "... Make sure you trust the publisher...", we recommend ticking the box "Don’t ask me again for remote connections from this publisher", then click CONNECT:)

The application should now launch and will appear as though it's running on your desktop computer, except for a subtle change to the application icon in the taskbar - you will notice an additional symbol:

If you should require assistance at any point, please feel free to contact GWN. You can click the HELP link to take you to our web-page for contact details:

When finished, it's best to close down the applications and click the SIGN OUT link in the web-portal.
This will ensure the servers' resources are released and made available for other users.
("Disconnecting" from the server is not the same as signing out as it leaves the apps running in the background and therefore consuming resources on the server).
If the web-portal has timed out but you've still got applications running, just closing all apps should be sufficient;
if you want to be sure you've closed all apps and signed out properly, log back in to the web-portal again and launch an application - this will reconnect your old session, if 1 was still running, so you could close the applications properly then sign-out from the web-portal.
The following examples result in sessions being "disconnected", not "signed out":
• Leaving the web-browser signed in to the Net-Working Cloud Web-Portal when finished with;
• Leaving applications running when finished with;
• Locking the computer / laptop without closing down apps and signing out;
• Suspending / hibernating the computer / laptop without first exiting the hosted applications and signing out;
• Shutting down the PC / laptop without first exiting the hosted applications and signing out;


However if you want to leave the applications running and reconnect at a later time, or connect from a different computer, you can just click SIGN OUT without closing down the applications (or just shut down the computer). This will leave your session running in a disconnected stat (until the "disconnected session time-out limit" is reached - which by default is around 4 hours).

Cloud Login

You can change your password at any time by clicking the "Password Reset Utility" on the login portal.

(If you don't know your current password, you will need to call support to reset it for you).

If you don't have the "Password Reset Utility" enabled, login to the portal and launch an application, then press CTRL, ALT + END and click the "Change a password" link.

Ordinarily, passwords must meet certain requirements:

1

   Different to the previous 5 password

2

   Minimum 7 characters long

3

   Password must be "complex":

• a. Cannot contain the users login name, and meet at least 3 of the following requirements:
• b. Contain uppercase letters
• c. Contain lower case letters
• d. Contain numbers
• e. Contain "special characters" (e.g: !, $, #, %)

If you have any queries, difficulties or comments regarding the Net-Working Cloud, please contact GW Net-Working technical support by phone on 0844 41 42 422 (or 023 80 012100) or by email at support@gwnet-working.com.

Office365 Login

Login to the portal (link above) and click the Settings cog in the top right corner of the page, then the Password link.

If your password is lost, if you've not previously setup "Self Service Password reset", please contact GWN to reset it for you.

To setup "Self-Service Password Reset", GWN will need to enable the facility in the 1st place;

Once that's done, login to the registration portal at: http://aka.ms/ssprsetup and setup at least 1 of the verification methods (i.e: phone number, alternate email address or security questions);

You will then be able to use the "Can't access your account" link on the Office 365 login portal in future